Andersen Windows & Doors - Careers

Retail Service Representative I - (22855)

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Overall Position Focus   

  • Focus is on providing customer service for delivery partners/customers.
  • Analyze customer information, identify, and recommend actions.
  • Process orders/requests.

Major Duties & Responsibilities 

  • Responds to customer (homeowner)/delivery partner requests/inquiries.
  • Processes complex orders/requests, with 100% accuracy from intake to filing
  • Ensures customer management system is updated appropriately.
  • Clarifies, diagnoses, and resolves customer order issues
  • Schedules appointments with homeowners
  • Creates packets or other materials as required for sales fulfillment process
  • Prepares customer correspondence
  • Identifies and implements ways to improve overall level of service.
  • Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
  • Administers programs, e.g. customer referral program
  • May train others in office and customer service processes
  • May create purchase orders, process payments or process receipts

 Scope and Complexity

  • Responsible for intermediate to complex level tasks.
  • Generally standard procedures, but with exceptions
  • Able to provide back-up to other team members

Business Knowledge

  • Advanced knowledge of RbA products/ services.
  • Intermediate knowledge of customers/delivery partners.
  • Intermediate knowledge of retail processes within multiple RbA business functions

Process/ project management

  • Works under general supervision following defined procedures; requires some judgment in application.
  • Serve as a department/corporate project team member.

Technical Skill

  • Advanced knowledge of technical and business tools.
  • Advanced understanding of order fulfillment process.

Direction of others

  • On occasion trains others on processes.
  • Assists employees.





Education & Experience

  • High school diploma or equivalent plus 2-4 years work experience to include order processing work. 
  • Demonstrated word processing, spreadsheet and general computer skills.

Interpersonal Skills

  • Strong phone etiquette & verbal skills to facilitate problem resolution
  • Intermediate writing skills
  • Able to determine customer needs and assist in resolving issues for assigned area.



  • Knowledge of Products/Services
  • Persuasiveness
  • Time Management
  • Results orientation
Customer Service
Glenview, IL US
Renewal by Andersen Corp.
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