Andersen Windows & Doors - Careers

Field Technician II - (22824)

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Provide superior field support on RbA products by performing service AND doing technical measures prior to installation (whichever is needed).
Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR's and technical measure responsibilities
Accurately measure dimensions and determine installation processes for windows and doors
Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
Provide accurate measurements and documentation of job-related circumstances in a timely fashion
Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction
High school degree and valid driver's license with clean driving record;
Renewal installation experience strongly preferred
Meets the skills and competency requirements needed for Field Technician I
Ability to service and repair previously installed windows and perform Technical Measures needed for installation
Demonstrated analytical problem solving and decision making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions
Ability to train others on technical application and product requirements
Installation/Field Service
Glenview, IL US
Renewal by Andersen Corp.
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