Purpose: Provide superior field support on RbA products by performing service
- Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
- Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
- Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.
- Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction