Process Coordinator III - (22487)
Andersen Corporation is the market leader and most recognized brand among builders in the window and patio door industry with +11,000 employees. The Andersen Division features product lines like Silver Line®, American Craftsman®, 100 Series, 200 Series, 400 Series, A-Series and E-Series.
Also, in 1995 Renewal by Andersen was founded with the objective of creating a different and better window & door replacement experience. In 2006, Andersen Corporation purchased Silver Line Window and Door Company. Now known as Silver Line by Andersen Corporation, which is the #1 manufacture of vinyl windows and doors that are energy efficient, low maintenance solution that add beauty and charm to any home.
Consider becoming part of our highly collaborative yet richly challenging Culture
Process Coordinator Position:
If you are looking for growth opportunities in Warehouse environment and you possess great customer service skill and have a mindset of continuous improvement then this is the position for YOU!
Respond to complex or escalated customer/delivery partner request/inquires.
Provide guidance to team members; assist them in developing their knowledge, skill and relationships with their primary customers/delivery partners.
Assist in the development, documentation, communication and adherence to policies and procedures.
Identify, recommend and implement process improvements.
Maintain and review key performance indicators (KPI’s) and recommend adjustments.
Designs, plans and delivers delivery partner/customer reports and communications.
Responsible for complex or escalated issues.
Leads improvement of standard processes
Understands customers/delivery partners special needs and requests. Able to research and resolve complex business/product questions.
Extensive knowledge of product, process, and services.
Understands organizational impact of issues.
Works under limited supervision requiring advanced process knowledge and the exercise of judgment in application.
Assist co-workers with difficult inquiries from customers/delivery partners.
May facilitate smaller teams having explicit objectives and scope.
Advanced knowledge of technical and business tools.
Strong troubleshooting abilities.
Provides assistance, training, or mentors less experienced associates.
- High school diploma or equivalent plus 4 years-experience to include training and related work experience.
- Evidence of continued education, degree, or certification preferred.
- Advanced verbal and writing skills to handle challenging customers and de-escalate the situation.
- Able to deliver formal presentations to internal and external customers.
- Informal team leader.
- Medical/Dental/Vision/Life insurance
- Paid time off (PTO)
- Paid holidays
- 401(k) plan
- Professional development
- Tuition reimbursement
- A culture that supports work-life balance
- An environment where collaboration is key
- Volunteer opportunities – on company time
- Training & career progression
Douglasville, GA US