Andersen Windows & Doors - Careers

Process Coordinator II - (22474)

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Description
Andersen Corporation is the market leader and most recognized brand among builders in the window and patio door industry with +11,000 employees. The Andersen Division features product lines like Silver Line®, American Craftsman®, 100 Series, 200 Series, 400 Series, A-Series and E-Series.
 
Also, in 1995 Renewal by Andersen was founded with the objective of creating a different and better window & door replacement experience. In 2006, Andersen Corporation purchased Silver Line Window and Door Company. Now known as Silver Line by Andersen Corporation, which is the #1 manufacture of vinyl windows and doors that are energy efficient, low maintenance solution that add beauty and charm to any home. 
 
Consider becoming part of our highly collaborative yet richly challenging Culture
 

Process Coordinator Position:

 

If you are looking for growth opportunities in Warehouse environment and you possess great customer service skill and have a mindset of continuous improvement then this is the position for YOU!

 

Purpose:

  • Process more complex orders/requests
  • Respond to delivery partner/customer requests/inquiries
  • Clarify, diagnose, and resolve customer requests/issues
  • Produces delivery partner/customer reports and communications
  • Identify and implement ways to improve overall level of service
  • Communicate process information to internal delivery partners
  • Provide customer/delivery partner feedback
  • Coordinates and assists with training of Associates
  • Contributes to the improvement of standard processes
  • Responsible for more complex tasks
  • Advanced knowledge of products/ services and customers/delivery partners
  • Knowledge of unique/specific business process within a business function
  • Works under some supervision following instructions and procedures defined, requiring judgment in application
  • Serve as a department project team member and Leads by example
  • Able to deliver formal presentations to department and delivery partners
  • Able to determine customer needs and assist in problem solving for assigned area
Qualifications
  • High school diploma or equivalent plus 4 years work related experience
  • Evidence of continued education, degree, or certification preferred
  • Advanced knowledge of technical and business tools
  • Strong personal computer skills using spreadsheet, word processing
  • Ability to read and speak English
  • Ability to articulate problems and solutions verbally
  • Ability and skills to collaborate effectively in a team environment
  • Familiarity with inventory management systems a plus
  • Able to work any and all overtime
Benefits:
  • Medical/Dental/Vision/Life insurance
  • Paid time off (PTO)
  • Paid holidays
  • 401(k) plan
  • Professional development
  • Tuition reimbursement
Total Rewards:
  • A culture that supports work-life balance
  • An environment where collaboration is key
  • Volunteer opportunities – on company time
  • Training & career progression
Job:
Warehouse
Location:
Douglasville, GA US
Organization:
Andersen Corporation
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