Andersen Windows & Doors - Careers

Customer Service Rep II/III - (22081)

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Description

Renewal by Andersen has an exciting opportunity available for a Customer Service Representative. This position will be located at our Cottage Grove, MN location. Responsibilities include, but are not limited to the following:

 
  • Respond to customer/delivery partner fulfillment related requests/inquiries.  (Combination of phone and email.)
  • Process more complex order requests.
  • Clarify, diagnose and problem-solve customer order fulfillment requests/issues.
  • Identify and implement ways to improve overall level of service.
  • Communicate order fulfillment process information to internal delivery partners and provide customer/delivery partner feedback.
  • Responsible for intermediate to complex level tasks.
  • Serve as a department/corporate project team member.

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Qualifications
Qualifications:
  • High School diploma or equivalent plus 2 years work experience.
  • Work under general supervision following defined procedures; may require some judgment in application.
  • Strong phone etiquette and verbal skills to facilitate problem resolution.
  • Intermediate writing skills.
  • Ability to work and contribute in a team environment.
  • Able to determine customer needs and assist in resolving issues for assigned area.
  • Leads by example.
  • Customer oriented
  • Results oriented
  • Flexible
  • Positive outlook

 

 
Job:
Customer Service
Location:
Cottage Grove, MN US
Organization:
Renewal by Andersen Corp.
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