Andersen Windows & Doors - Careers

Field Technician II - (21858)

Share this Job:
Apply Online    
Description

Provide superior field support on RbA products by performing service AND doing technical measures prior to installation(whichever is needed).

 

SERVICERESPONSIBILITIES
Service and repair previously installed RbA products; Analyzes customers situations, determine corrective action to betaken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken
 
Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
 
Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to CSR's
AND
TECHNICALMEASURE RESPONSIBILITIES
Accurately measure dimensions and determine installation processes for windows and doors
 
Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
Provide accurate measurements and documentation of job-related circumstances in a timely fashion
COMMONRESPONSIBILITIES
Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction
 
Qualifications
High school degree and valid driver's license with clean driving record;
 
Renewal installation experience strongly preferred
 
Meets the skills and competency requirements needed for Field Technician I
 
Ability to service and repair previously installed windows and perform Technical Measures needed for installation
 
Demonstrated analytical problem solving and decision making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions
 
Ability to train others on technical application and product requirements

Job:
Installation/Field Service
Location:
Glenview, IL US
Organization:
Renewal by Andersen Corp.
Apply Online    
Join Our Talent Community