Be the SME in their area
Resolve and respond to customer inquiries (i.e.; product, policies, pricing)
Communicates policies without deviation. Standard responses, adhering to already established guidelines and policies.
Identify and present up sell options
Effectively communicate or offer pre-determined options or promotions.
Drives continuous improvement opportunities
Identifies opportunities and challenges and provides input to solutions.
Supporting customer needs (quote through delivery)
One process within the standard policies
Represent “The Brand”
Positive, professional, empathetic, customer-focused, and solution-oriented.
Support team / develop team environment
Be a positive role model. Engage in team efforts, i.e.; Andersen Way for assigned work.
Detailed knowledge of technical and business tools.
Detailed understanding of one or more areas of order fulfillment.Qualifications
High School diploma or equivalent plus a minimum of 1 year work experience.