Bachelor’s degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience
Demonstrated ability to work with minimal supervision
Proven ability to remain calm during stressful situations.
Excellent organizational skills in structuring work assignments, creating standard work procedures, and planning.
Demonstrated leadership skills in directing, managing, and motivating employees.
Excellent communication skills: listening, written, and verbal
Excellent analytical skills for problem solving, interpreting data, and defining resolution.
Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.