Andersen Windows & Doors - Careers

Showroom Representative/Lead - (20765)

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Description
Purpose:
To convert showroom inquiries into sales appointments & provide basic Company Owned Retail Operations marketing support while working in the showroom. This position would be located in our Roseville, MN Showroom.
 
Responsibilities:
  • Question & listen to customers; identify the customer's wants, needs, set agenda to obtain desired results, ensure that all homeowners are able to meet for reasonable amount of time; solicit assistance from other team resources as appropriate to ensure customer is served appropriately. Obtain and input all essential appointment information correctly.  
  • Provide information to customers regarding RbA products and the sales process.  Guide customers through the showroom; determine to what extent we can help them; follow the RbA Methodology for  obtaining/setting a sales appointment. Fulfill appointment conversion goals within stated guidelines
  • Assume responsibility, including follow-up, for all problem resolution and customer satisfaction within your responsibility and authority. Respond to customer inquiries for information and/or service in a timely and accurate
  • Maintain showroom environment, including stocking and preparing marketing literature, stocking supplies and samples; maintain displays; Assist in the execution of showroom events and/or local events.
  • Provides timely tracking and entering of marketing data into corporate database (i.e. sweepstakes, leads, etc)
  • Assists in researching and confirming events where RbA products and services can be showcased with the sole purpose of creating exposure and generating qualified leads
  • Train and provide work direction to Showroom Representatives and coordinate appropriate staffing and schedules for the showroom
  • Host, promote and track monthly showroom events. Maintain weekly participation in social media outlets to drive local market awareness and traffic to the showroom.
Qualifications
High school diploma or equivalent; post-high school education preferred
  • Customer Service experience required
  • Intermediate computer/data entry skills
  • Detail oriented
  • Demonstrated interpersonal, listening and questioning skills
  • Customer focused, results oriented, strong work ethic
  • Ability to manage multiple tasks concurrently
  • Ability to lift 20 pounds
  • Ability to manage multiple tasks
  • Event/Retail Marketing experience preferred 
  • Leadership/Coaching experience required 
  • Job:
    Event Marketing
    Location:
    Roseville, MN US
    Organization:
    Renewal by Andersen Corp.
    Apply Online