Andersen Windows & Doors - Careers

Field Technician III - (20741)

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Description
Purpose: Provides direction and/or training to Field Technicians in accordance with RbA guidelines. Ensures superior field support on Renewal by Andersen products and accurate technical measures prior to installation by either directing others or performing the tasks. Will perform both technical measure duties as well as services duties as needed.
  
SERVICE RESPONSIBILITIES

Ensures that Tech Measures and Services are completed in accordance with Renewal by Andersen guidelines, including proper documentation

Handles escalated or complex customer issues. 

Follows established Renewal processes, making recommendations for process improvement; keeps current on Renewal by Andersen product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual.

Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.


TECHNICAL MEASURE RESPONSIBILITIES

Accurately measure dimensions and determine installation processes for windows and doors

Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications

Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process

Provide accurate measurements and documentation of job-related circumstances in a timely fashion


COMMON RESPONSIBILITIES

Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction

Qualifications
  • High school degree and valid driver's license with clean driving record; 2 or more years of window installation experience; Renewal installation experience strongly preferred
  • Understands construction techniques; good knowledge of construction and building materials; knowledge of terminology within the construction industry
  • Leadership/coaching experience
  • Ability to handle escalated customer issues in a professional and respectful manner
  • Ability to manage multiple projects simultaneously
Job:
Operations
Location:
Roseville, MN US
Organization:
Renewal by Andersen Corp.
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