Andersen Windows & Doors - Careers

Field Technician II - (20542)

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Description
PURPOSE: 
Provides superior customer service on RbA products. 
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PRIMARY RESPONSIBILITIES: 
  • Analyzes customers situations, determine corrective action to be taken, and verify that the action taken has fixed the situation.
  • Interfaces with customer in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action; Remains focused on customer’s issues and concerns; responding to requests in a thorough and timely manner.
  • Self-manages assigned work schedules and work orders; set priorities and schedule appointments with customer.  Is dependable & punctual in meeting commitments to co-workers and customers.
  • Completes and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner.
  • Keep team members (sales, CSRs, other service reps, management, etc.) informed as needed of customer interactions & actions taken.
  • Follows established Renewal processes, making recommendations for process improvement.  Keeps current on RbA product & installation process changes. Recommends, and may write, technical tips for Renewal installation or service.  Helps maintain an updated service procedure manual.
  • Coaches, trains & supports service team members; looks for opportunities to learn from others & to develop/teach others as needed.
  • Maintains prescribed vehicle stock levels and ensures material is available to perform on-site service work; maintain clean & organized vehicle.
  • Keeps service area neat and organized. Inventory service stock area of warehouse; request material replenishment as needed.  Provide detailed information to CSRs.
  • Portrays a professional appearance with clothing, vehicle, and personal actions on-site.
Qualifications
QUALIFICATION AND SKILL REQUIREMENTS:
  • High school diploma.
  • 2 to 3 years experience with window installation preferred
  • Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry.
  • Demonstrated interpersonal communication skills; strong listening & empathy skills
  • Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions.
  • Diagnostic skills: assessment, problem solving and decision making 
  • Organizational skills for managing work schedules, job priorities, and stock levels.
  • Basic math skills; legible writing.
  • Initiative; ability to work independently.  Flexibility; Willingness to work variable work schedules
Job:
Field Service
Location:
Fairfax, VA US
Organization:
Renewal by Andersen Corp.
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